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FAQ's

 

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| Are you open on Saturdays?

Hours for most locations are Monday through Friday from 7:30am – 6:00pm.

| What form of payment do you accept?

We accept credit card, debit card, cash, money order, cashier’s check or check from your insurance company. We do not accept personal checks at this time.

| Do I need to make an appointment before coming to my Fender Mender location?

No, you don’t need an appointment to come in. Making an appointment will ensure you receive timely and convenient service. However, we know you cannot always plan automotive repairs, and we welcome walk-ins. Find your Fender Mender location and make an appointment or stop by.

| I was just in an accident. What do I do now?

Make all your necessary calls to the police and your insurance carrier.

Avoid admitting fault or blaming others while at the scene.

Gather as much info as possible including drivers, license plate numbers, insurance details, makes and models of all vehicles involved, contact info of eyewitnesses, and location of accident.

Call Fender Mender for assistance in arranging a tow if needed or come to your local shop to get the repair process started. We can also help coordinate your rental car.

Fender Mender will work with your insurance company to resolve your claim.

Rent a car through our on-site rental car service.

| Can you help me get a rental car?

Our locations are conveniently located near Enterprise Rent-A-Car locations. An Enterprise employee will come to your Fender Mender shop to pick you up. When repairs are complete, you can leave your rental car at our shop and an Enterprise employee will return the rental car to the Enterprise location.

 One of our technicians will walk you through the repair process and give you an estimated date when your vehicle will be ready. The average repair time is 2 weeks. Make sure your rental is reserved for the appropriate amount of time.

| Does my insurance adjuster need to see my car before I bring my vehicle to your shop?

No, you can bring your vehicle to your local Fender Mender location immediately after an accident. Your insurance adjuster can perform an appraisal on the spot at our shop.

 We have experience working with all major insurance companies and understand the process. We will handle all aspects of getting your vehicle back to pre-loss condition, with your best interests in mind.

| If my vehicle’s frame is damaged, is it a total loss?

No, a car is a total loss only when the price of repairs exceeds the insurance company’s determined value. In South Carolina, this is typically when repairs exceed 75% of the clean, NADA value. We use a state-of-the-art computer-controlled laser measuring system to monitor the frame adjustments and bring your vehicle’s frame to factory specifications.

| Can you match my vehicle’s paint color?

All paint is mixed on-site to factory specifications.

| How long will the repairs take?

The repair time is calculated by the hours estimated to repair the damage. When you receive the estimate, we will give you a time in days for the repair. If concealed damage is observed once the repair process begins, we will give you an adjusted date.

| How do I know when my car repairs are completed?

We will contact you by your preferred method – email, call, or text – midway through the repair process and two days prior to estimated completion. We will keep in touch with you throughout the process to keep you updated and informed on repair process.

| Is there a warranty for repairs on my vehicle?

Yes, Fender Mender offers a lifetime warranty on all repairs for as long as you own your vehicle. In addition, all paint work carries an additional manufacturer warranty.

| What if something goes wrong with one of my repairs?

However unlikely, if something happens to a repair on your vehicle that was performed by Fender Mender, you can bring your vehicle in to be fixed free of charge. Our lifetime warranty on all repairs means you can depend on Fender Mender to keep your car running and looking great for as long as you own your vehicle, whether 5 months or 5 years from now.

| Why should I trust Fender Mender to repair my vehicle?

We have been in business for over 31 years and repaired over 436,800 cars. Locally owned and operated, we are members of your community and we care about providing the best service to maintain our outstanding reputation. We want safe, reliable vehicles on the road to keep families safe across South Carolina.

You can click here (link) to read real reviews from many of our clients and determine for yourself why Fender Mender is the best choice for auto repair.

| Didn’t find what you were looking for?

Contact us and we will be happy to answer your questions!